Friday, June 12, 2009

Recently - the good ol' dept of revenue here in georgia is revamping the efiling system. Well, I can't say they've done a very good job of it. The first email I got about the change was before it happened - so I couldn't do anything about at that time. The next email I got was today and I thought, well, I'm going to go ahead and get this figured out.
I followed the instructions to the T. and its not even that they were difficult. They weren't! You just combined your previous user id w/ your state tax id number - and then used your old password from their previous system! and viola! it should get it all set up for you. Nope. It said that either my password or login was not correct. So I tried resetting my password. That portion of the site doesn't seem to be working. I tried signing up like I was a new 'member' (member of a very frustrated club!) and it said that my login was already taken. Really?! maybe thats because its mine!

Unfortunately, I think nothing is working right now and everyone that pays sales tax in the state of Georgia is trying to call - they said at first my call waiting time was 35 minutes. Which is a long time, but I thought, well, I'll just put it on speaker phone and continue grinding on some rings while I'm on hold.

2 HOURS AND 37 MINUTES LATER I'M STILL ON HOLD!? every once in awhile they'll come in and say we estimate your wait time to be at least 35 minutes. or 45 minutes. Gee, thanks. Probably if you would have told me 2 hours and 35 minutes, I would have just hung up!

OMG! they just picked up!!

1 comment:

Christina said...

omg you did not really wait two hours!!! ahhh, that sounds like a nightmare.